Our 30-Day Money Back Guarantee
At The Candle Kitchen, we stand behind the quality of our handcrafted products. Your satisfaction is our priority, and we want you to feel confident shopping with us.
Love It or Your Money Back
If you're not completely satisfied with your purchase for any reason within 30 days, simply contact Petra and she'll refund your money, no questions asked.
We believe in the quality of our Australian-made soy candles, natural bath products, and home fragrances. If something isn't quite right, we want to make it right.
How to Return an Item
Step 1: Contact Petra within 30 days of receiving your order
Step 2: Let us know which item(s) you'd like to return and the reason (optional)
Step 3: We'll provide return instructions and process your refund
Refund Process
Once we receive your return or hear from you, we'll process your refund promptly. Refunds will be issued to your original payment method within 5-7 business days.
Contact Us
To initiate a return or if you have any questions about our returns policy, please contact Petra:
Email: petra@thecandlekitchen.com.au
Phone: 0415881581
We're here to help and want to ensure you have a wonderful experience with The Candle Kitchen.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund right away, your satisfaction is guaranteed.